Privacy Policy
Privacy Policy of Care Builders Group Pty Ltd with ABN 83 142 339 802 and
Batto Property Solutions Pty Ltd t/a Care Property Agents with ABN 74 604 997 284
in the conduct of its business and the website carebg.com.au
We are committed to respecting your right to privacy and protecting your personal information.
We will ensure that all officers, employees, and subcontractors are aware of and understand our obligations under the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act we are bound to and by law, we must report all notifiable data breaches to the Privacy Commissioner and the affected individual if the breach is likely to result in serious harm.
We will achieve this through the provision of training and through maintaining and implementing internal policies and procedures to prevent personal information from being collected, used, disclosed, retained, accessed, or disposed of improperly.
This Policy applies to all your dealings with us, whether in person, via telephone or electronic communications. We only collect personal information when reasonably necessary for us to provide our services and perform our functions/responsibility as a real estate agent.
WHAT INFORMATION IS COLLECTED?
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We only collect information which we consider necessary for us to provide our services to you.
HOW IS YOUR INFORMATION COLLECTED?
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Directly from you by person, telephone, or in writing (by email or otherwise)
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From third parties that act as our service providers
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From companies described under “Disclosure of your information”
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Directly from you by person, telephone, or in writing (by email or otherwise)
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From third parties that act as our service providers
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From companies described under “Disclosure of your information”
HOW IS YOUR INFORMATION USED?
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To communicate, maintain and provide information to stakeholders or other interested parties who contact Us regarding sales, applications, contracts, or other business areas.
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To provide clients, potential clients, stakeholders and other interested parties copies of our information, publications and marketing materials.
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To record and make payments to consultants, contractors and other stakeholder groups.
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To maintain / administer any account you have with Us and processing payments you have authorised.
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To provide information or respond to any complaints, compliments, or enquiries (including social media).
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To undertake research, surveys and reports to analyze the broader market trends and demographics so that we may best serve our clients.
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For Quality assurance, training purposes and for any other purposes identified at the time of collecting information to perform our duties as a real estate agent.
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To communicate, maintain and provide information to stakeholders or other interested parties who contact Us regarding sales, applications, contracts, or other business areas.
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To provide clients, potential clients, stakeholders and other interested parties copies of our information, publications and marketing materials.
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To record and make payments to consultants, contractors and other stakeholder groups.
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To maintain / administer any account you have with Us and processing payments you have authorised.
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To provide information or respond to any complaints, compliments, or enquiries (including social media).
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To undertake research, surveys and reports to analyze the broader market trends and demographics so that we may best serve our clients.
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For Quality assurance, training purposes and for any other purposes identified at the time of collecting information to perform our duties as a real estate agent.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We may disclose your personal information to third parties (individuals and/or organisations), for
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Outsourced service providers including professional advisers, marketing and promotions and information and technology advisers
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Government and regulatory authorities as required by law
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Other than the above, we shall not disclose your personal information to a third party unless one of the following applies:
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It is required or authorised by law
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It will prevent or lessen a serious and imminent threat to somebody's life or health
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It is reasonably necessary for law enforcement or
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It is necessary to investigate a suspected unlawful activity.
We may also use Personal Information to market products to clients who have taken up our related products in the recent past, or who otherwise expect these offers from us and where the obtaining of consent is impractical. In this instance,
opt-out rights must be available and drawn to the individual’s attention with each communication.
ACCESSING AND UPDATING YOUR INFORMATION?
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If you wish to access and/or update your personal information, please contact us by email or telephone.
WHAT IF YOU CHOOSE NOT TO PROVIDE US WITH YOUR PERSONAL INFORMATION?
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If you choose not to provide to us information requested by us, we may not be able to provide you with our full services.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to amend this Privacy Policy at any time in accordance with our requirements and the law. Any amendments will be updated on our website. Please access our website regularly to ensure that you have our most recent Privacy Policy.
If you consider that there has been a breach of the Australian Privacy Principles, please contact us by mail, email or telephone as follows:
Privacy Officer – Catherine Batto
PO Box 13016 Law Courts VIC 8010
0434292411 / 03 9909 7078
We will acknowledge receipt of a complaint within 3 business days and will investigate the complaint and attempt to resolve it within fifteen (15) business days after the complaint is received.
If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details:
Officer of the Australian Information Commissioner (OAIC)
GPO Box 5218 SYDNEY NSW 2001
1300 363 992